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We apologize with the destructive knowledge you had at our casino. We recognize your frustration Along with the withdrawal process and the perceived hold off in processing your cash. We assure you that our intention is to supply a good and clear gaming surroundings for all our players.
Your suggestions is valuable to us, as it can help us determine locations for enhancement and make vital changes to boost the general participant expertise. We're devoted to offering a fair and satisfying gaming natural environment for all our gamers.
When you at any time commit to rethink your conclusion, our support team is able to assistance resolve any issues you could have. You can Get in touch with us by way of Are living chat or e-mail at [email protected].
Following more communication, the casino made a decision to credit score the bonus on the participant's account. The participant experienced verified the issue as resolved, albeit expressing dissatisfaction Together with the casino's initial response. We subsequently marked the grievance as 'solved'.
Nevertheless, The problem was settled following the player obtained the money and confirmed the resolution, major us to mark the grievance as 'solved' inside our process.
Be at liberty to succeed in out once more if you have any inquiries, issues, or problems – we are just an e mail away and will always be delighted to assist you.
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We fully grasp your frustration regarding the withdrawal choices. Our team continually is effective to expand and Enhance the readily available withdrawal solutions.
Thank you for your personal continued loyalty and for finding the time to share your feedback with us. We're happy to hear that you've got uncovered our video games pleasurable and that you've had beneficial experiences with our withdrawal course of action.
The participant from Australia faced withdrawal delays for 21 times with Crownplay online casino. Although the participant communicated a number of occasions with aid and presented the requested KYC facts, the winnings have been returned to the actively playing stability.
The player from Australia requested a withdrawal two weeks in the past, but sad to say it wasn't processed nevertheless. The participant verified the withdrawal was successful.